What Zoho CRM Plus Is
If your sales, marketing and support teams are all working from separate apps with separate data, Zoho CRM Plus is built to fix that. It bundles 14 Zoho apps under a single per-user licence, giving every customer-facing team one shared view of the customer.
Here’s what that looks like in practice: your sales team uses Zoho CRM, your support team uses Zoho Desk, your marketing team uses Zoho Campaigns and Social, and your project team uses Zoho Projects. With CRM Plus, all of them work from the same customer data. A support agent can see a customer’s sales history. A salesperson can see open support tickets. Marketing can see which leads converted and which didn’t. Nobody is working in a silo.
It is not the same thing as Zoho CRM (the standalone sales app) or Zoho One (the full 50+ app suite). Understanding the difference between those three is probably the most important decision you’ll make when choosing a Zoho product, and we’ll cover that in detail below.
The 14 Apps Included in Zoho CRM Plus
One CRM Plus licence gives a single user access to all of the following. On the Enterprise plan, each app is the highest available edition of that product. The Starter plan includes the same app categories but with reduced feature limits.
| App | What It Does | Department |
|---|---|---|
| Zoho CRM | Sales pipeline, lead and deal management, forecasting, workflow automation, Zia AI assistant | Sales |
| Zoho Desk | Helpdesk ticketing, multi-channel support (email, phone, chat, social, web forms), SLA management, knowledge base | Support |
| Zoho Campaigns | Email marketing, campaign automation, A/B testing, list management (unlimited emails for up to 100,000 contacts) | Marketing |
| Zoho Social | Social media scheduling, monitoring and reporting across 11 channels (1 brand included) | Marketing |
| Zoho SalesIQ | Live chat, website visitor tracking (up to 200,000 visitors/month on Enterprise), chatbots | Sales / Support |
| Zoho Projects | Task management, Gantt charts, time tracking, resource allocation (unlimited projects) | Operations |
| Zoho Analytics | Cross-department dashboards, 75+ built-in visualisations, unlimited reports | All |
| Zoho Survey | Customer feedback surveys with 250+ templates | Marketing / Support |
| SalesInbox | Email client organised by CRM pipeline stage (prioritises emails from active deals) | Sales |
| Zoho Marketing Automation | Lead nurturing workflows, lead scoring, website behaviour tracking | Marketing |
| Zoho PageSense | Website A/B testing, heatmaps, session recordings, conversion optimisation | Marketing |
| Zoho Backstage | Event management (registration, ticketing, agenda, speaker management) | Marketing / Events |
| Zoho Meeting | Video conferencing and webinars | All |
| Zoho Cliq | Team messaging and channels (similar to Slack) | All |
The Enterprise plan gives you the highest edition of each app. The newer Starter plan includes a reduced set of features across the same categories (Sales, Marketing, Help desk, Live chat, Social media, Projects, Surveys, Analytics) but with lower limits on things like workflow rules, visitor tracking and chatbot sessions.
Zoho CRM Plus Pricing
Zoho CRM Plus now offers two tiers. Verify current USD pricing at zoho.com/crm/crmplus/pricing.html before committing, as Zoho displays local currency and the Starter tier is relatively new.
| Plan | Price (annual billing) | Price (monthly billing) | Key Differences |
|---|---|---|---|
| Starter | Lower per-user price (verify on Zoho’s site) | Higher per-user price | Reduced limits: 2,500 workflow rules, 5 Marketplace extensions, 1 chatbot, 25K bot sessions, 50K visitors/month tracked. Includes Sales, Marketing, Help desk, Live chat, Social, Projects, Surveys, Analytics. |
| Enterprise | $57/user/month | $69/user/month | Full limits: 100 Blueprints, 200K visitors/month tracked, 1 brand (11 social channels), 10 support channels, unlimited projects and reports, 250+ survey templates, 75+ visualisations. Adds Website Performance, Events, Webinars, Team Collaboration, Brand Management, Marketing Automation. |
Both plans include a 30-day free trial with no credit card required. You can add up to 10 users during the trial (20 if you’re an existing Zoho CRM customer). Zoho accepts Visa, MasterCard, American Express, PayPal and bank transfers for annual subscriptions. Non-profits and charities can contact [email protected] for discounted pricing.
Zoho CRM Plus vs Standalone Zoho CRM vs Zoho One
This is the decision that trips up most businesses. Here’s how the three options compare.
| Zoho CRM (standalone) | Zoho CRM Plus | Zoho One | |
|---|---|---|---|
| What it is | Sales CRM only | 14-app customer experience bundle | 50+ app business operating suite |
| Price (annual) | $14-$52/user/month (5 tiers) | $57/user/month (Enterprise) | Approximately $37/user/month (all employees) or ~$90/user/month (flexible users) |
| Apps included | 1 (Zoho CRM) | 14 (see table above) | 50+ (CRM, Desk, Books, People, Projects, Mail, and more) |
| Sales | Yes | Yes | Yes |
| Marketing (email, social, automation) | No (buy separately) | Yes | Yes |
| Customer support / helpdesk | No (buy separately) | Yes (Zoho Desk) | Yes (Zoho Desk) |
| Finance / accounting | No | No | Yes (Zoho Books, Invoice, Expense) |
| HR / people management | No | No | Yes (Zoho People, Recruit) |
| Project management | No | Yes (Zoho Projects) | Yes (Zoho Projects) |
| Analytics (cross-department) | CRM reporting only | Yes (Zoho Analytics) | Yes (Zoho Analytics) |
| Licensing model | Per user, buy for who needs it | Per user, buy for who needs it | All employees (cheaper) or flexible users (more expensive) |
| Free trial | 15 days | 30 days | 30 days |
When standalone Zoho CRM is enough
Your team only needs sales pipeline management. You don’t run email campaigns from Zoho, you handle support outside Zoho (or don’t need a helpdesk), and your team is small enough that $14-$52/user/month covers what you need. Most businesses under 10 people who only sell (not market or support through Zoho) fall into this category.
When CRM Plus makes sense
Your sales, marketing and support teams all need to share customer data. You want one dashboard that shows the full customer journey from first website visit to closed deal to open support ticket. You’d be buying 3+ Zoho apps separately anyway, and CRM Plus bundles them cheaper than individual licences. This is the sweet spot for companies with 10-50 employees that have distinct sales, marketing and support functions.
When Zoho One is the better choice
You need finance (Zoho Books), HR (Zoho People), or other operational apps on top of CRM, marketing and support. If every employee in the company will use at least one Zoho app, the all-employee plan at approximately $37/user/month is cheaper per head than CRM Plus at $57/user/month, and it gives you 50+ apps instead of 14. If more than just your customer-facing teams need Zoho, Zoho One is worth running the numbers on.
Zoho CRM Plus vs HubSpot vs Salesforce
These are the three bundles businesses compare most often when looking for a combined sales, marketing and support stack.
| Zoho CRM Plus | HubSpot CRM Suite | Salesforce (Sales + Service + Marketing) | |
|---|---|---|---|
| Starting price | $57/user/month (annual) | Free CRM. Starter Customer Platform from $20/seat/month (all hubs at starter level). Professional tiers: Sales Hub $100/seat/month, Service Hub $100/seat/month, Marketing Hub from $890/month. Costs escalate with seats and contacts. | Sales Cloud from $25/user/month. Service Cloud from $25/user/month. Marketing Cloud priced separately. Combined stack at Professional level typically $150+/user/month. |
| Sales CRM | Yes (full Zoho CRM) | Yes (HubSpot CRM) | Yes (Salesforce Sales Cloud) |
| Email marketing | Yes (Zoho Campaigns, unlimited emails up to 100K contacts) | Yes (Marketing Hub, email limits vary by tier) | Yes (Marketing Cloud, priced separately) |
| Helpdesk / support | Yes (Zoho Desk, 10 channels) | Yes (Service Hub) | Yes (Service Cloud) |
| Live chat / chatbots | Yes (SalesIQ) | Yes (built-in) | Yes (add-on or built-in depending on tier) |
| Social media management | Yes (Zoho Social, 11 channels) | Yes (built into Marketing Hub) | Yes (Social Studio, being retired in favour of third-party) |
| Project management | Yes (Zoho Projects) | No (use third-party) | No (use third-party) |
| Analytics across departments | Yes (Zoho Analytics) | Yes (HubSpot Reporting) | Yes (Salesforce Reports, Tableau for advanced) |
| AI assistant | Zia (in CRM) | Breeze (in HubSpot) | Einstein AI |
| Cost for 10 users (annual) | $6,840/year | Varies widely. Starter level for 10 users: ~$2,400/year. Professional tiers with 10 users: $12,000-$25,000+/year depending on hubs, contacts and onboarding fees. | $15,000-$30,000+/year depending on Cloud editions |
At the Starter level, HubSpot can be cheaper than Zoho CRM Plus. But once a business needs Professional-tier features (automation, custom reporting, forecasting, sequences), HubSpot’s costs climb steeply. For teams comparing at that Professional/Enterprise level, Zoho CRM Plus is typically 50-70% cheaper for comparable functionality. The trade-off is brand recognition, third-party integration breadth, and the size of the consultant and developer community around each product. HubSpot has a larger marketplace of integrations. Salesforce has the largest partner network of any CRM. Zoho has fewer third-party integrations but covers more ground with its own apps.
Zoho CRM Flex (the other option)
If CRM Plus includes apps you don’t need, Zoho also offers CRM Flex. This lets you pick and choose specific Zoho apps per user rather than buying the full bundle. It’s useful for mixed teams where some people need CRM + Desk but not Campaigns or Social. Pricing is calculated based on which apps you select. Check with Zoho sales or a partner like Delveio for a quote.
What to Keep in Mind
CRM Plus covers a lot of ground, but there are trade-offs worth understanding before you commit.
14 apps is a lot to configure. Getting CRM Plus running properly means setting up your sales pipelines, helpdesk workflows, email campaigns, social channels, project structures and analytics dashboards. Each app has its own settings, automations and user permissions. Without a plan, teams often set up one or two apps and leave the rest untouched, which means you’re paying for features you’re not using. This is where working with a certified Zoho partner makes a considerable difference.
The Starter plan limits may be tight for growing teams. 2,500 workflow rules, 50K visitor tracking and a single chatbot with 25K sessions per month may not be enough if you’re running active marketing campaigns or high-traffic websites. Verify whether the Starter limits fit your volume before choosing it over Enterprise.
No finance or HR apps. CRM Plus covers sales, marketing and support. If you also need accounting (Zoho Books), invoicing, payroll or HR management, you’ll need to buy those separately or move to Zoho One.
All-employee teams may pay less with Zoho One. If every person in your company needs at least one Zoho app, the Zoho One all-employee plan at approximately $37/user/month is around $20/user/month cheaper than CRM Plus at $57/user/month, and it includes everything CRM Plus has plus over 35 additional apps. Run the numbers for your team size before committing.
Third-party integrations are more limited than HubSpot or Salesforce. Zoho’s own app library is broad, but its marketplace of third-party integrations is smaller. If you rely on specific non-Zoho software, check compatibility first.
Common Use Cases
Sales + marketing alignment. Marketing runs email campaigns in Zoho Campaigns and tracks website visitors in SalesIQ. When a visitor fills out a form, a lead is created in Zoho CRM. Sales picks it up, works the deal, and marketing can see which campaigns produced closed revenue in Zoho Analytics.
Sales + support handoff. A deal closes in CRM. The customer later submits a support ticket in Zoho Desk. The support agent sees the full sales history (deal value, products purchased, sales rep involved) without asking the customer to repeat anything.
Event-driven lead generation. Marketing uses Zoho Backstage to manage an event, Zoho Campaigns to promote it, and Zoho Social to amplify it. Attendees register and their data flows into CRM as leads. Post-event, Zoho Survey captures feedback and Zoho Analytics reports on the pipeline generated.
Client onboarding. A deal closes in CRM and triggers a project in Zoho Projects with pre-defined tasks, milestones and assigned team members. The client gets a Zoho Desk portal for support queries. Marketing adds them to an onboarding email sequence in Campaigns.
Getting Help with Setup
CRM Plus is not a product you install and start using in an afternoon. The value comes from connecting the apps to each other and to your business processes. Which CRM fields should map to Desk tickets? What should trigger a marketing automation workflow? How should your sales pipeline stages align with your project delivery phases?
As a certified Zoho partner, Delveio Consulting configures CRM Plus around how your team works. We handle the setup across Zoho CRM, Desk, Campaigns, Projects and Analytics, train your staff, and provide ongoing support. If you’re not sure whether you need CRM Plus or Zoho One, we can run through your requirements and give you a straight answer.
Frequently Asked Questions
What is Zoho CRM Plus?
Zoho CRM Plus is a bundle of 14 Zoho apps covering sales (Zoho CRM), customer support (Zoho Desk), email marketing (Zoho Campaigns), social media (Zoho Social), live chat (SalesIQ), project management (Zoho Projects), analytics (Zoho Analytics), surveys, event management, marketing automation, website optimisation, video conferencing and team messaging. All 14 apps share a single customer database, so every team sees the same data.
How much does Zoho CRM Plus cost?
The Enterprise plan costs $57/user/month when billed annually, or $69/user/month with monthly billing. There is also a newer Starter plan at a lower price point (check Zoho’s website for current pricing, as it may vary by region). Both plans include a 30-day free trial with no credit card required.
What is the difference between Zoho CRM and Zoho CRM Plus?
Zoho CRM is a standalone sales app priced at $14-$52/user/month depending on the tier. Zoho CRM Plus bundles 14 apps (including Zoho CRM, plus marketing, support, analytics, project management and more) at $57/user/month. If you only need sales pipeline management, standalone CRM is enough. If your sales, marketing and support teams all need to share customer data, CRM Plus is the bundle to consider.
What is the difference between Zoho CRM Plus and Zoho One?
Zoho CRM Plus includes 14 customer-facing apps at $57/user/month. Zoho One includes 50+ apps (everything in CRM Plus, plus finance, HR, IT and operations apps) at approximately $37/user/month on the all-employee plan. If every employee in your company needs at least one Zoho app, Zoho One is cheaper and broader. If only your customer-facing teams need access, CRM Plus keeps things focused and avoids paying for apps you won’t use.
Does Zoho CRM Plus include Zoho Books?
No. CRM Plus does not include finance or accounting apps. If you need Zoho Books, Zoho Invoice or Zoho Expense, you’ll need to purchase them separately or move to Zoho One, which includes all finance apps.
Is there a free trial for Zoho CRM Plus?
Yes. Zoho offers a 30-day free trial with full access to all features and no credit card required. New users can add up to 10 additional users during the trial period. If you’re an existing Zoho CRM user with 10 users, you can add 10 more for a total of 20 during the trial.
How does Zoho CRM Plus compare to HubSpot?
Zoho CRM Plus costs $57/user/month and includes sales, marketing, support, projects, analytics and more in one bundle. HubSpot offers a free CRM and a Starter tier from $20/seat/month, but charges separately for Marketing Hub, Sales Hub and Service Hub at Professional and Enterprise levels, where costs climb quickly with seats, contacts and onboarding fees. For a 10-user team needing Professional-tier features (automation, forecasting, custom reports), Zoho CRM Plus is typically 50-70% cheaper than HubSpot’s equivalent paid stack.
What is Zoho CRM Flex?
Zoho CRM Flex lets you pick and choose specific Zoho apps per user instead of buying the full CRM Plus bundle. It’s useful for mixed teams where not everyone needs all 14 apps. Pricing is calculated based on which apps you select, so it’s worth getting a quote from Zoho or a certified partner.
Book a consultation with Delveio Consulting to work out whether your team needs standalone CRM, CRM Plus or Zoho One, and get it set up properly for your business.